Artwork and Returns
Our aim is to have a satisfied customer every time. We hope you enjoy shopping with us and we will endevour to answer your questions and produce your design promptly on to the product you have selected.
Your artwork will be reviewed before we accept your job, if it does not meet the following criteria we will either suggest a solution or kindly decline your job.
All artwork you upload through the design tool belongs to you. Any artwork that you upload must be wholly your design.
Anything that has been created by someone else that you don’t have permission to use cannot be a part of your design.
All the templates, clipart and fonts within our design tool are freely available for you to use.
Please understand that the colour will be replicated as close as possible to your original; colour varies between computer/device screens and different printers. For large quantity orders we can send you a sample to ensure that you are happy with the colour.
Artwork do’s and don’ts
- do be creative
- don’t upload explicit images of anykind (sexual, violent, offensive, etc)
- do upload good resolution images otherwise your image may be pixelated
Only where a product arrives damaged may a product be replaced. Our preference is to send you a replacement item. All products are carefully packaged to avoid damage.
Please be careful. Product selection and sizing where applicable is your responsibility. As these products are decorated with your design we cannot accept a return because of a change of mind, or where the product may not fit or is deemed to be a wrong size. The design you give us on checkout is the design that will go on the selected product.